PRIVACY, IN FULL
A no-logs VPN that publishes the whole list
“Zero logs” is the most repeated and least examined claim in this industry. We keep no activity logs — and rather than stop at the slogan, here is every category of data we do hold, why it exists, and what it cannot tell anyone about you.
What we never record
None of the following exists anywhere in our systems. This is not a retention policy that could be quietly shortened — the data is not collected in the first place, so there is nothing to disclose, subpoena, leak or sell.
- The websites, servers and services you connect to
- Your browsing, streaming or download history
- The contents of your traffic, messages or files
- DNS lookups made while you are connected
- The in-tunnel IP you were assigned, mapped to where you went
- Payment card numbers — the processor handles those, we never see them
We also do not sell personal information, and we do not share it with advertisers or data brokers.
What we do keep, and why
A subscription VPN cannot run on nothing. Your plan limits how many devices may be connected simultaneously, and that limit is enforced live rather than on the honour system, which requires knowing which sessions are currently open. That is the origin of almost everything in this table.
| Data | Why it exists |
|---|---|
| Session start and end times | Enforcing your plan’s simultaneous-connection limit |
| Which server a session used | Operating and capacity-planning the network |
| Bytes transferred per session | Capacity planning and abuse detection |
| The IP address you connected from | Enforcing connection limits and investigating abuse |
| Account details and billing records | Providing the service and taking payment |
The VPN servers themselves also keep standard OpenVPN operational logs and a status file covering connect and disconnect events, for diagnosing faults. Those are connection-level records of the same kind — they contain no browsing activity and no traffic contents.
The part most no-logs claims leave out: DNS
Every time you open an app or a site, your device asks a DNS resolver to turn a name into an address. That list of names is a near-complete record of what you did online, and it is where a lot of “no-logs” VPNs quietly leak.
We do not log your DNS queries. We also do not run our own resolver: our servers point your device at Cloudflare (1.1.1.1) and Google (8.8.8.8), which means those companies answer your lookups under their own privacy policies rather than ours. That is a real trade-off and you should know about it. If you would rather use a different resolver, you can override the DNS servers your device uses.
Why we do not just say “zero logs”
Because it would not be true, and because the claim is close to meaningless when everyone makes it. A VPN that advertises a blanket zero-logs policy while retaining subscriber IP addresses is describing a service it does not operate — and regulators have treated exactly that gap between marketing and implementation as a deceptive practice.
The useful question is not whether a provider says “no logs”. It is whether they will tell you, specifically, what they hold. Our Privacy Policy is written to be accurate rather than flattering, field by field, with retention periods and a deletion process.
If you bought through a reseller
StreamShield is sold directly and through independent resellers operating under their own branding. If your account came from a reseller, that reseller administers it and holds your customer details independently of us, under their own privacy practices. We provide the network and hold the account and connection data described above. The Terms set out how that split works.
ANSWERS
No-logs VPN questions
- What does “no-logs VPN” actually mean?
- There is no legal definition, which is why the phrase is used so loosely. In practice it should mean the provider keeps no activity logs — no record of the sites and services you connect to, your DNS lookups, or the contents of your traffic. It rarely means the provider keeps nothing at all, because operating a subscription VPN requires some account and connection data.
- Does StreamShield keep any logs?
- No activity logs. We keep connection metadata: when a session started and ended, which server it used, how many bytes moved, and the IP address your device connected from. This exists because each plan limits how many devices can be connected at once, and enforcing that in real time requires knowing which sessions are open.
- Why do you keep my IP address if you are a no-logs VPN?
- Because the alternative is not enforcing the connection limit your plan is priced on, and because network abuse launched through our servers has to be traceable enough to stop. We would rather tell you this than claim we keep nothing and be wrong. It is recorded when a session opens and it is never linked to any destination, because we do not record destinations.
- Who can see my DNS queries?
- We do not log them. Our servers point your device at public resolvers run by Cloudflare (1.1.1.1) and Google (8.8.8.8), so those companies answer your lookups under their own privacy policies. We do not operate our own resolver. You can override the DNS servers your device uses if you would prefer a different one.
- Can StreamShield tell anyone what I watched?
- We cannot, because we never recorded it. A request for your browsing or streaming history has nothing to hand over. We can only disclose what we hold, which is the account and connection metadata described on this page and in the Privacy Policy.
- How long is connection data kept?
- Only as long as it is useful for the purposes it was collected for — enforcing connection limits, operating the network, and billing. The Privacy Policy sets out the retention periods and how to request deletion.
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